I have had only one time that I dealt with Matt. In December 2007, I worked out a deal with Matt to purchase 6 9" Mudd Ox rims with tires mounted. We agreed on a price, that also included shipping. I paid up front for the items, and was told they would ship immediately via U.P.S., after a couple weeks and no delivery I started calling. From week two until week four, I called daily and sent several P.M.'s. At the point that my check had been cashed for thirty days, I still did not have my items. Then Matt called. He told me the items were shipped in a timely manner, when I asked for a tracking number he could not provide one. Matt went on to say he would get the tracking number and get back with me. Several days later he called again with an unusual story. It went like this: He told me that he ships bulky items via U.P.S. at a little country store down the road from his shop. He went to the shop, and there after all those weeks was my pallet with the six tires and wheels. The store had failed to ship the items per Matt. From the day I got that last "update" it was still another two weeks before I got my shipment.
I kept my mouth shut because I know things don't always go the way they should when you are a small business owner and I gave Matt the benefit of the doubt. However, since the issue that I had, I have spoken with several other forum members that have gotten similar excuses from him regarding items purchased. You can only blame the shipper so many times.
Matt, a word of advise. If you want to ever sell me a Mudd Ox, you are going to have to change your business practices. Stand behind what you sell, the Mudd Ox is a great machine. If you can't market it effectively, and stand behind service, then the product will fail. I hope you can turn these issues around before its too late.
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Matt told me that he will ship the parts promised to me the following week by Dalton Freight company ,and will email me the tracking number.
Originally Posted by George"Bubba"Hunt
