trouble with muddox site

[mudslinger]

Just tried getting on the muddox website and it wouldn't connect, search engine said it doesn't exist. Anybody else having this problem? Did Matt change the URL when I wasn't looking? Is it still www.muddox.net? Hmmmm....

[Cougar]

I talked to Matt last nite and he said he's updating the site. I should be picking my Ox up Mon. or Tue. Then it play time. Cougar

[mudslinger]

Thanks Cougar. What did you get your Ox with, such as color, equipment, etc.?

[LarryW]

I talked to Matt last nite and he said he's updating the site. I should be picking my Ox up Mon. or Tue. Then it play time. Cougar

I was thinking the other day you should of had it by now but figured something happen because Im sure I would have seen you showing it off on the site. Was going to pm you but got distracted. Hopefully you get it soon and we all can plan to play somewhere.

[Cougar]

I was thinking the other day you should of had it by now but figured something happen because Im sure I would have seen you showing it off on the site. Was going to pm you but got distracted. Hopefully you get it soon and we all can plan to play somewhere.

Matt was working on the diesel and trying to get it done, so I told him to put mine on hold till he got the diesel done.

What did you get your Ox with, such as color, equipment, etc.?
mudslinger I got a red one with : wind sheild, full top 1/2 top, plow, tracks, rear winch, bush gaurd, skid plate

[mudslinger]

Thanks Cougar, sounds like you got most of the bells and whistles. I wish you many happy hours of Ox usage, can't wait to see pictures and video when you get a chance.

[Matt O.]

Hi,
I am updating the web site. I will make sure the current version stays online while the updates are worked on. Thank You for the heads up!!!

Matt

[Matt O.]

The Mudd-Ox site is back up. The updated site will be online in the next few weeks.

Matt

[mudslinger]

Matt,

I still can't get to the site, just thought you should know.

Ed

[hancock]

Hey Matt,

I can't seem to reach you via phone and the emails seem to usually go unanswered, so I thought I would try this venue. We had conversed a bit via email and a phone message that you left me in early December about the heated throttle cable and skid plate that you had committed to send me when I purchased the Mudd Ox in late 08, (and you apologized for being so belated in sending them). Anyhow, after I told you about my interest in the alternator upgrade and you quoted me the price, I decided to go ahead and purchase it also so it could be sent with the other items. I left you a phone message about this and sent the check almost a month ago, but have never received the items or heard anything out of you as to why. I left a follow up message both on your work phone and your cell 3 days ago and haven't received a response to those either. I hope everything is okay over there on your end, and maybe you are just running a little behind right now. (I have noticed that you have been logged onto this site several times in the last few days, though, so I thought maybe this would be a good way to communicate with you). Thanks in advance for any information.

[hancock]

Matt,

Good to hear from you today. I'm sure glad you found that check......that keeps me from having to pay 25 bucks or so to stop payment since I wasn't sure of it's whereabouts. I'll look forward to the skid plate, heated throttle cable, and alternator upgrade showing up next week as promised. (The sooner the better since I've waited so long already...)

Thanks,
Hancock

[Model Citizen]

Matt,

Good to hear from you today. I'm sure glad you found that check......that keeps me from having to pay 25 bucks or so to stop payment since I wasn't sure of it's whereabouts. I'll look forward to the skid plate, heated throttle cable, and alternator upgrade showing up next week as promised. (The sooner the better since I've waited so long already...)

Thanks,
Hancock

Hey Hancock

It's been almost a month. did you finally get your stuff?

Bridget

[hancock]

Sorry, I've been busy lately. Out of town the last couple of days and haven't been on the forum in awhile. There seems to be a certain amount of interest, besides the above post, as to the status of my parts delivery. The majority of the parts came in. They were roughly a week behind what Matt originally told me. The alternator was minus the higher cfm fan. Matt called on March 29 and told me the fans were back ordered, would be in in the next day, and I would receive it within a week. I haven't gotten it yet. In all honesty, I have never received anything on time from Matt. A good customer service reputation is earned. If you provide the service, you receive the reputation. As simple as that. If you don't want people to condemn your business practices, then don't behave in a manner that leads people to do that.

I'm sure I'll get a call from Matt now. The only timely response I have ever received from him is when I post on the forum. Matt, you build a good machine, but your customer service/support is absolutely horrible.

[tweeter166]

everytime i get on mudd- ox web site it freezes up my computer.. the only web site that does that to me.. man

[hancock]

On 03-06-2010 Cougar said:

I should be picking my Ox up Mon. or Tue. Then it play time. Cougar

So, how's the Ox working out for you? You must have put it through the ringer by now.

I'm hoping my high cfm fan shows up before it starts getting too awfully hot around here this summer...........