To buy and send to Russia

[spookum]

no, his last post isnt even a week old yet. And i live in fairbanks, and yes, russian is almost a second language up here at the top of the world! Plus those boys being in anchorage and all, you could probbably strap it into a shipping container and have it shipped for not too much, or even air freight it (anchorage is the air freight capital of the world)


and when i see ol sarah, ill tell her hi for you

[Matt O.]

Hi Viktor,
I sent you a email and a PM with the details to get a machine to you.

Matt

[hancock]

imagine that.

By the way, thanks for the reply via private message this morning Matt, (even though it in no way addressed the information I have been waiting on for over 2 weeks and simply expressed your offense at my criticism of your customer service skills). Bad press on the forum seems to always finally get a response. I have only been waiting 16 days now for your to get back to me, when you said you would be calling back the next day. Please don't even try the old "I called you and left a message but you must not have gotten it". Those excuses are worn out and I have heard plenty similar from you over the last few years. Actually, several people I have talked to behind the scenes are familiar with all of your tried and true excuses of run over mailboxes, voicemails going to spam, sending emails that we all somehow never seem to get....etc, etc. I finally got tired of waiting several days ago and took my Mudd Ox to a local shop to have the work done that I was previously talking to you about. Believe it or not, we ALL have jobs and are busy people and have a hard time finding time to get stuff done.

It never ceases to amaze me that somebody can consistently continue shoddy service and then stand in bewilderment when their customers are pissed off.

I await in curious anticipation the response that is surely coming to explain howI am totally confused on the course of our last conversation, or on how I am not confused, but you tried to get in touch.....blah blah blah.

[hancock]

By the way, for those of you amused at my sudden release of frustration here on the forum. I have better things to do than make this stuff up. I haven't dealt with Matt in over a year and even though the previous times were an exercise in frustration, I thought I might give it a go again, and maybe he had cleaned his act up.

I have been considering driving 9 hours to his shop to have some work done. He was to call me back 16 days ago with a quote on what it would cost to ship it, or a good time frame on which to schedule me driving up and having the work done. (the time from my first call to him on this issue to when he responded was almost a week, so the Ox has been sitting almost a month now, needing work). This last little round of "neglect" was just the icing on a cake that has been in the oven for a long, long time.

(I guess Matt's message to me this morning, to the tune of "this is the thanks I get after all the help I've given you" didn't sit well and triggered this little tirade).

[hancock]

There........I feel better now.






I need to make a correction. I stated above that the time from when I first called on the issue mentioned above till I got a response was almost a week and after checking my phone records, I stand corrected. Matt actually left a message the day after I initially called. After I called back and left a message again, he called and we finally talked 3 days later. It would be disingenuous of me to state otherwise, however everything else as posted above is accurate information.

[Cougar]

It sounds to me (hancock) you need to sell your Mudd-Ox and get some thing else. When I call he call back in a day or two. If I didn't like my Mudd-Ox I would sell it and get a Argo or a Max. I had a Argo and when I needed parts It took the dealer a month to get them. I didn't like it but I didn't get on here and cry about it. You will find that their are people on here that don't like Maxs and Argos. Iam not trying to make you mad I just putting my 2 cents out there. Cougar

[hancock]

Feel free to add your 2 cents.

Cheers,
Hancock

[hancock]

Since Cougar brings it up, I actually believe I would strongly consider selling my Mudd Ox. There aren't really any comps for this thing since they are fairly new. Does anybody have any idea what a reasonable price would be for one of these. It is 3 years old and I paid right around 21 grand for it new, to include the half cab. The recent mechanical problem I had, that is currently being fixed was a hydraulic seal. I would be curious to hear what an estimate on it's value would be. I may also consider a trade for an Argo or Max and would be curious to hear ideas on a trade-in value. I'm not much of a mechanic, myself, and am starting to see me being in Missouri and the dealers so far away as an obstacle.

Thanks,
Hancock

[hancock]

On a side note, the guy that fixed the hydraulic seal for me also installed the upgraded alternator. (I've had it for over a year but am just now getting around to having it installed). He is at something of an impasse as to the electrical connection portion of the installation, (it is already mounted and just awaiting the electrical portion of the installation). He knows the original internal alternator needs to be disconnected first, but he wants to make sure he does it correctly. Since I never received any instructions along with the alternator, do any of you guys who have previously done the alternator upgrade recall the connection process? It's been awhile for anybody who may have done this upgrade so you may have to go back a couple of years on your memory. Anybody that can help, feel free to send me a p.m.

Thanks

[mudbug3]

Hancock

That's what I liked about owning a Mud-Ox when I had one, was the outstanding customer service. Matt Oxender is in a league by himself when it comes to customer service.

[viktor_orlov]

I, unfortunately, cannot become owner Mud-Ox yet for the reason that Matt does not give my cross-country vehicle. He at all does not answer and does not contact to my representatives. Yesterday at a forum there was one more guy from Russia, Gerasim. It too has paid the cross-country vehicle and too cannot take away it. This such rule for Russian?
Why it have cleaned from a forum? Someone does not love truth?

[Germag]

Hi Viktor!
I with Matt had certain problems concerning bank payment but they were solved and for this reason the bad response was removed.
Now my Ox to prepare for shiping to me and I hope that all problems behind.

[viktor_orlov]

Greetings! I too had problems with payment, but I have solved them in January. Матт has confirmed payment reception. He has confirmed readiness of sending of my car. Has passed three months. The transport company cannot receive from it my order.
I yet do not want to think anything bad. But I any more the first of Russia who cannot receive the goods. What your offers?

[Germag]

Soon it will be clear when it will send me my OX.
Strange why you can't solve this problem in three months.
I talked to your company the representative a month ago they told that cost of delivery and since then silence will count for me too.
Read P.M. at a forum I sent you the message.

[hancock]

And so it begins. Mudd Ox Inc. single handedly starts World War III.