Davids 2010 Mudd Ox

[George"Bubba"Hunt]

Obviously I further agitated an already open can of worms, which is exactly what I didn't want to do.Be it far from me to continue to stir the pot!
However,if I may stir a bit,...when I'm "in the bathroom I don't take my cell phone". I have enough business to take care of in there to be disturbed!
Anyhoo, sorry about the gig concerning "customer service". So far mine has been good, and I can't complain.

[mudbug3]

Bubba


Your Mudd-Ox experience is quite the opposite of the other forum members that have posted a responce to this thread. If you have a good Mudd-Ox dealer that takes care of you, orders your parts needed in a ' resonable amount of time ' , and is also able to contact Matt when ever you have a problem with your machine, your Mudd-Ox experience will be very positive.

[jpswift1]

Mr. Hunt, will all due respect, a hypothetical question? How does one take a problem directly to any person/any company that is not meeting their expectations when that person/company is unreachable for months by various means of communication? Voicing a concern or personal experience is not necessarily "trashing". It is communicating a problem or concern. This is a community that cares about each other
Bridget

If unfair, or undue "trashing" occurred on this Site, it would be self-moderated by the board. This isn't some unique phenomenon.

~m

Bridget and Mike just hit the nail right on the head with their statements. There is no trashing going on here. When people can't get in touch with a company to resolve a problem after repeatedly trying, what are they supposed to do? This site advises people of issues so others out there don't fall into the same problems. I always do my homework before making big purchases, and information like these experiences with Mudd Ox that members have posted help steer my decision on whether or not to do business with a certain company. Voicing a negative experience with a company isn't trashing, end of story.

[George"Bubba"Hunt]

Nope, old 4-wheeler is fine and so is the 8-wheeler. I think Mudbug is right, I do have a great dealer, and yes, I am satisfied with my service. Once again, sorry some of you have had a bad experience. Didn't intend to get all of the old blood pressure elevated:{

[awesomepossum66]

Well this worked ,,I don't won't to have to go through all that,,calling ,emails,texting ,i will just stick to my Max IV and keep on riding and having so dam much fun i can't stand it .,,

[George]

I’ve only dealt with a two businesses associated with this site for purpose of maintaining or improving my “antique” amphibs. I always get somebody on the line when I call and I get my parts within a week.

Thank you Apache Gear and Recreative Industries.

Thanks also to the dozen or so of members of this site who, while not in this business themselves, have sold/given me parts I needed, sending them within days of calling, for no other reason than to help a fellow enthusiast keep his machines running.

[Noel Woods]

Interesting discussion to date. With all due respect to Matt, there have been customer service issues out there. Perhaps our outlining them in this forum will trigger a change in business practices. I stand behind my earlier statement that the Mudd Ox is a fantastic machine. I'd love to have one based upon what I've seen of it and experienced personally when Mudbug3 let me drive his machine. I may purchase one at some point in time. Before I do however there needs to be immediate, decisive, change in course with customer interaction. If there is a problem, there should be no reason to make multiple calls, e-mails, forum posts, etc before you hear back from the manufacturer. In fact, my theory is that when I purchase a fairly expensive piece of equipment, the seller should open the discourse and get my feedback by contacting me to discuss my likes/dislikes, and to resolve any issues in a proactive manner. Its 2011, at minimum Mudd Ox should have a web-site with secure ordering ability and a customer service icon whereby issues get resolved within 24 hours.

[wfo]

Bridget and Mike just hit the nail right on the head with their statements. There is no trashing going on here. When people can't get in touch with a company to resolve a problem after repeatedly trying, what are they supposed to do? This site advises people of issues so others out there don't fall into the same problems. I always do my homework before making big purchases, and information like these experiences with Mudd Ox that members have posted help steer my decision on whether or not to do business with a certain company. Voicing a negative experience with a company isn't trashing, end of story.

THATS WHY I BUILT GOLIATH...well known and established

[Bud]

Interesting discussion to date. With all due respect to Matt, there have been customer service issues out there. Perhaps our outlining them in this forum will trigger a change in business practices. I stand behind my earlier statement that the Mudd Ox is a fantastic machine. I'd love to have one based upon what I've seen of it and experienced personally when Mudbug3 let me drive his machine. I may purchase one at some point in time. Before I do however there needs to be immediate, decisive, change in course with customer interaction. If there is a problem, there should be no reason to make multiple calls, e-mails, forum posts, etc before you hear back from the manufacturer. In fact, my theory is that when I purchase a fairly expensive piece of equipment, the seller should open the discourse and get my feedback by contacting me to discuss my likes/dislikes, and to resolve any issues in a proactive manner. Its 2011, at minimum Mudd Ox should have a web-site with secure ordering ability and a customer service icon whereby issues get resolved within 24 hours.

I agree with the points that you made.

I mentioned to Mudbug3 yesterday that I was looking at purchasing a used 2009 Mudd-Ox in Indiana a few months ago. If I ended up getting it I wanted to drop it off at the Mudd Ox factory to have the 2010 upgrades done to it.

There was no response to my calls and website messages, so I assumed that the Mudd Ox folks were not interested in my business.

I ended up with my new Argo instead.

One note about Argo. About 3 weeks after I requested literature from the Argo factory, the had a service rep call me to see if I had any questions about their product. That says a lot about the company wanting my business.

[mudbug3]

Matt


When we talked on the phone recently you told me that you would be shipping my parts the last week of january. Are you still going to do this?

[mudbug3]

Matt called me on 1/29 and told me that my parts would be coming by Dalton freight company. He also confrmed with me the tracking number, and the parts being shipped on the pallet.

[mudbug3]

I received the parts that Matt promised me on 2/2/11. It took me some time getting them, but Matt sent them and payed the shipping cost too like he siad he would.

[Bud]

I am glad to hear that they finally came in.

[hancock]

Matt,

You went through a round of this "advertised" bad customer service a year or so ago. Word on the street at that time was that you were going to hire a rep to handle these issues for you and fix the bad image you were starting to earn from your customers. There are two distinct components of an operation such as yours; manufacturing a good machine is only one of those components. The other is providing appropriate customer care so that you earn an industry reputation as someone that people want to do business with.

Watching this forum lately is akin to watching a train wreck in slow motion. It astounds me that someone as obviously sharp as you can't see what you are doing to your business. I believe you underestimate the power of perception. For some reason you don't put as much value in customer service as most of the general public does. You seem to almost always eventually follow through with promised service, but only after an agonizing delay and a significant scarring of the character of your business operation. In this day and age of electronic media, computers, forums, and so forth....you can't afford to damage your public perception. You now have more than one person on this forum stating that they have not bought your product because of your business reputation.

I have dealt with you both through emails and on the phone in the past and I know that you are a good guy and definitely know what you are doing in design and production. But, you are killing your business, dude. History is littered with companies that had good intentions and a good product but never got off the ground because they pissed too many people off with bad customer care.

You need to hire someone well versed in customer service, even if only three days a week, and turn this train wreck around before it is too late. I wish you well.

[jpswift1]

Word of mouth is the most powerful form of advertising and it can make or break a business. It seems like this poor customer service has cost Mudd Ox a handful of potential buyers already. If I were Matt I would be working frantically to try and turn things around because time is running out to do that, unless it already has.